The Prickly Hippie


Shipping & Returns


SHIPPING INFORMATION

  • We can only ship live plants within the United States  

  • Extra shipping costs usually apply to shipments for Alaska & Hawaii residents

  • Your package will be processed and shipped within five days of receipt of payment

  • The Prickly Hippie is not responsible for damaged or lost goods during shipping process.  However, please contact us immediately (with photos if applicable) if this occurs-- because all items are insured.  We will do our best to rectify the situation as quickly and easily as possible! (Any damage claims must be made within 24 hours of the item's arrival (according to USPS tracking information) and the claim must include photos.  The Prickly Hippie reserves the right to deny claims if the time window mentioned above is not met. )

  • We are not responsible for packages lost or stolen during the shipping process.  This is your responsibility to reach out to USPS and follow up, although we are happy to help in any way we can.

   SHIPPING INFORMATION LIVE PLANTS

  • We can only ship live plants within the US 

  • Plants are shipped via Flat-Rate Shipping with USPS

  • Plants are only shipped Monday, Tuesday, & Wednesday of each week to ensure live plant isn't stuck in transit over the weekend

  • Temperatures, both extremely hot or extremely cold, aren't great for your live little guy, so please be aware of any extreme weather in your area during expected shipment dates. 

  • We are not responsible for perishing plants due to inclimate weather during the shipping period.

  •   It is very important that you are available to open your package immediately upon arrival.  Your little plant has been in a dark box for a few days-- it needs a lot of sunshine and maybe even a sip of water!

  • The Prickly Hippie takes great care in the packaging of your plants for shipment, but unfortunately the same can't always be said in how they are handled once they leave the shop.  If soil/top rocks are disheveled, lightly brush soil off succulents and gently pat soil back around the base of your plant, then carefully add any fallen rocks to the top of the soil.

  • The Prickly Hippie is not responsible for damaged or lost goods during shipping process.  However, please contact us immediately (with photos if applicable) if this occurs-- because all items are insured.  We will do our best to rectify the situation as quickly and easily as possible! (Any damage claims must be made within 24 hours of the item's arrival (according to USPS tracking information) and the claim must include photos.  The Prickly Hippie reserves the right to deny claims if the time window mentioned above is not met. ) 

  • If you live in the Jackson, Mississippi, area, you are always welcome to connect with us in the hopes of a local pick-up to save on shipping costs.

  •     The Prickly Hippie works very hard to empower our customers with the confidence & knowledge to care for your new Cacti/Succulents.  You will receive care instructions with your new plant.  We also offer a Plant Care section where you can learn all about taking care of your new friend!  

  • We are not responsible for the health of your plant once it is in your hands.  However, please feel free to contact us anytime with questions/helpful tips concerning the care of your Prickly Hippie.  

RETURN POLICY

  • There are no returns on shipped, live plants. However, we want our customers to be 100% satisfied-- if you feel that there is a problem or an item arrives damaged (this does not include minor imperfections in your plant itself, such as small spots, streaks, or slight color shade variation) please contact us and we will do our very best to resolve any situation!

  • Plants purchased IN STORE can be returned within 10 days of purchase 

  • If a plant is sick or dies within 10 days, planter can be returned for a free replacement plant planted in original planter

  • Returns of other non-perishable items are accepted within 30 days of purchase.  Items must be in good, unused condition and in original packaging.  

  • The Prickly Hippie reserves the right to deny refund to anyone with less-than-perfect quality of returned items.

  • Without receipt, Prickly Hippie store credit will be given for returns

  • No perishable food or coffee items will be accepted for returns or refunds.

  • Once cakes, pastries, desserts, coffees, or other drinks leave The Prickly Hippie, we are not responsible for damaged or lost goods.

  • Customer is solely responsible for safe transport, care, and processing of food items, such as cakes, upon leaving The Prickly Hippie Storefont